At LangSwarm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Service").

1Information We Collect

We collect information that identifies, relates to, describes, references, or is reasonably capable of being associated with you or your device ("Personal Information"). The types of Personal Information we may collect include:

• Account Information: When you create an account, we collect your name, email address, username, and any other information you choose to provide. We also collect information you provide when you use Google OAuth or other third-party authentication services.
• Usage Data: We automatically collect information about how you interact with our Service, including your IP address, browser type, operating system, access times, pages viewed, and the pages you visited before and after accessing our Service.
• Payment Information: When you make purchases through our Service, we collect payment information such as credit card numbers, billing addresses, and transaction details. This information is processed securely through our payment processors and is not stored on our servers.
• Content Data: We collect the content you create, upload, or share through our Service, including AI-generated content, files, messages, and other communications.
• Device Information: We may collect information about your device, including device type, unique device identifiers, mobile network information, and device location information (if you grant us permission).
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and preferences. You can control cookie preferences through your browser settings.

2How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our website and AI-powered services, process transactions, and fulfill your requests.
• Account Management: To create and manage your account, authenticate users, and provide customer support.
• Service Improvement: To understand how users interact with our Service, analyze usage patterns, and improve our services, features, and user experience.
• Communications: To send you administrative information, updates, security alerts, and support messages.
• Personalization: To personalize your experience, provide tailored content and recommendations, and remember your preferences.
• Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our terms of service, and protect our rights and the rights of our users.
• Security: To detect, prevent, and address technical issues, fraud, security breaches, and other harmful activities.
• Business Operations: To conduct business analytics, research, and reporting to improve our operations and services.

3How We Share Your Information

We do not sell your Personal Information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, cloud hosting, customer support, and email delivery. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or that of our users or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing.
• Aggregated Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, or other purposes.

4How We Protect Your Information

We implement industry-standard technical and organizational security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use encryption technologies to protect data in transit and at rest.
• Access Controls: We limit access to Personal Information to authorized personnel who need it to perform their duties.
• Security Monitoring: We continuously monitor our systems for security vulnerabilities and threats.
• Regular Audits: We conduct regular security assessments and audits to ensure our security measures remain effective.
• Secure Infrastructure: We use secure cloud infrastructure and follow best practices for data storage and processing.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5Your Rights and Choices

Depending on your location, you may have certain rights regarding your Personal Information:

• Access: You have the right to request access to the Personal Information we hold about you.
• Correction: You can update or correct your account information at any time through your account settings.
• Deletion: You may request deletion of your Personal Information, subject to certain legal and operational limitations.
• Data Portability: You may request a copy of your Personal Information in a structured, machine-readable format.
• Opt-Out: You can opt out of certain communications and marketing emails by following the unsubscribe instructions in those emails or by contacting us.
• Cookie Preferences: You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

6Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your Personal Information, we will securely delete or anonymize it.

Please note that some information may remain in backup systems for a limited period even after deletion from our active systems, and we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention or dispute resolution.

7Children's Privacy

Our Service is not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect Personal Information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

8International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your Personal Information receives an adequate level of protection regardless of where it is processed.

9Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

For significant changes, we may also provide additional notice through email or other means. Your continued use of our Service after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible and in accordance with applicable law.